Zachary Carlson

RESUME

Experience

User Content Designer

Jan. 2019 - Present

Thermo Fisher Scientific -- Madison, WI

As the sole content designer and technical writer on the team, I design and develop the end-user manuals and instructional content to help customers use our products. Using Adobe Creative Cloud software, Adobe FrameMaker, and MadCap Flare, I use topic-based authoring to create web and print-based how-tos, tutorials, and reference content for software and hardware products used by researchers in academia and the pharmaceutical industry around the world.

Technical Writer Contractor

Technical Writer Contractor

Sundial Software Corporation contracted to Thermo Fisher Scientific -- Madison, WI

As a technical writer contractor working for Thermo Fisher Scientific, I helped our group deliver user manuals and instructional content online for the first time. While creating content for hardware and software products used for spectroscopy, I developed methods for delivering content that was flexible, maintainable, and accessible to customers in highly regulated environments.

Technical Writer Intern

Jun. 2017 - Aug. 2017

Google, Inc -- Kirkland, WA

I surveyed users, carried out card sorting and tree testing studies, and developed user journeys and personas to re-design the site architecture for the internal documentation of one of Google’s in-house content management systems. Along the way, I wrote, revised, and published how-tos, guides, and reference docs.

Web Editor

May 2015 - June 2016

Wisconsin Academy of Sciences, Arts & Letters -- Madison, WI

As web editor, I developed a new site architecture and wireframes for critical pages while designing a new content strategy for a multi-faceted organization, helping users discover content across program areas. I also contributed to a style guide for digital content and edited content for clarity, cohesion, and correctness.

Digital Editor Intern

June 2015 - May 2015

Wisconsin Academy of Sciences, Arts & Letters -- Madison, WI

I wrote and edited articles for Wisconsin People & Ideas magazine while researching and implementing best practices for usability on this organizations’ website..

Education

Carnegie Mellon University

Graduated Dec. 2017

Master of Arts - Professional Writing

QPA 4.12

University of Wisconsin-Whitewater

Graduated Dec. 2015

Bachelor of Arts - Professional Writing & Publishing

GPA 4.0

Continued Learning

I love learning and continue to develop new skills as often as possible. Following are some of the recent courses and programs I've completed: